Terms & Conditions.

Terms of sale

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This page tells you the terms and conditions on which we supply any of the products listed on our website MeBritishPiesInc to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

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At checkout, please click on the check box marked "I accept the MeBritishPiesInc terms and conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Information about us

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1. MeBritishPiesInc is a site operated by MeBritishPiesInc Limited.

2. Our registered address is: 154 Ravenskirk Rd SE, Airdrie, AB T4A 0K6, Canada

How the contract is formed

1. After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.

2. All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

Availability and delivery

1. After placing an order you will receive an order confirmation. If you selected Delivery then we will contact your to confirm a day and time suitable to you on our available delivery days of Thursday, Friday, Saturday or Sunday between the times of 10am and 7pm.

2. On accepting a delivery date and time you hereby agree that:

   • Someone will be there to greet us upon arrival

   • NO items will be left on a porch unattended

   • If you miss your agreed time slot you will have to arrange with us to pickup your items from our business address in Airdrie.

   • Missed delivery slots will NOT be refunded

3. Product images are for illustrative purposes only, and whilst representative of the product exact packaging detail may vary from time to time, subject to changes by the manufacturer. Equally, manufacturers occasionally change their recipes or item weight. Again, we strive to keep our pictures up to date but we do only use them for illustrative purposes. You will always receive the current product available to us at the time of your order.

 

Risk and title

1. The Products will be at your risk from the time of delivery.

2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

Price and payment

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1. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

2. If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakable, we are under no obligation to provide the product to you at the incorrect (lower) price.

3. If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.

4. We will charge your credit or debit card at the time of checkout.

5. All payments shall be made in Canadian Dollars.

 

Our refunds policy

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1. You have up to 24hrs to cancel your order after the time you have placed it.

 

Our liability

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We are full licensed and insured through Alberta Health Services

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1. We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

2. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

3. We are not responsible for indirect losses which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

4. This does not include or limit in any way our liability:

   1. For death or personal injury caused by our negligence;

   2. For fraud or fraudulent misrepresentation; or

   3. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

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Written communications

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1. Applicable laws require that some of the information or communications we send to you should be in writing. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

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Notices

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1. All notices given by you to us must be given to MeBritishPiesInc at mebritishpies@gmail.com  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.

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Transfer of Rights and Obligations

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1. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

2. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

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Events outside our control

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1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).

2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following

   1. Strikes, lock-outs or other industrial action;

   2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

   3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

   4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

   5. Impossibility of the use of public or private telecommunications networks;

   6. The acts, decrees, legislation, regulations or restrictions of any government.

3. Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

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Waiver

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1. If we fail to insist upon strict performance of any of your obligations under this agreement, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

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Severability

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1. If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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Entire agreement

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1. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

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Our right to vary these terms and conditions

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1. We may revise and amend these terms and conditions from time to time.

2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation.

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Law and jurisdiction

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1. Contracts for the purchase of Products through our site will be governed by Canadian law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Canada.

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Privacy policy

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You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with MeBritishPiesInc's Privacy Policy.

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Your data

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1. We may collect the following types of data from you:

   1. Name

   2. Address

   3. Email address

   4. Telephone Number

   5. Your order history

2. Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.

3. You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.

4. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

5. Third party vendors, including Google, show adverts for MeBritishPiesInc on the internet. These vendors may use cookies to serve ads based on a user's prior visits to MeBritishPiesInc. Users can opt out of Google's use of cookies by visiting the Google advertising opt-out page.

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Our use of your data

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1. MeBritishPiesInc is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act very seriously. We will use reasonable endeavours to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.

2. In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.

3. We undertake not to provide your Personal Data to third parties save in accordance with this policy.

4. We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

5. Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.

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Your rights

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1. You may ask us whether we are storing personal information about you by emailing us at mebritishpies@gmail.com and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.

2. While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.

3. We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.

4. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact mebritishpies@gmail.com 

The different ways we collect your data

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In a nut shell: We collect 2 types of data from you. Personal data like delivery address to enable us to fulfil our service. B

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Personal Detail

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When you register with MeBritishPiesInc, you give us details such as your name and delivery information. This is to make your shopping experience quicker and easier when it comes to checking out.

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We ask for your contact details to alert you via email for the following actions

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Transactional

• Order Confirmation

• Order dispatch

• Order tracking (where applicable)

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Verification

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• Should you choose to register, we will ask you to confirm your email address via email

• Login reminders (should you request this)

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Technical detail

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Whenever you use a website, app or any other service online, certain information gets logged automatically. This data is useful in optimising your experience.

 

We collect

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• Web logs – this is used for server administration.

• Cookies – Cookie Policy

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Browsing Information

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We work with a segmentation company called Seg. They assist us in collecting browsing information, so we can identify the areas which you may have shown interest in i.e if you browse the home baking section of the website frequently, we may therefore identify you as someone who is interested in home baking.

Transactional Information

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Transaction processing requires us to capture billing and delivery information for us to carry out our service.

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• Invoice information stored for accounting purposed

• Delivery information stored for delivery

• Where applicable, an order tracking number will be generated in conjunction with third-party carriers to fulfil the service.

• Payment information such as credit/debit card is captures by the payment provider (Stripe/Paypal). We never hold your payment details.

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Information you choose to give us

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Should you opt in, we collect your email address for email marketing. There are sometimes additional bits of personal information (such as number of people in household) that we ask for which is optional.

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b) What we do with the information we collect

In a nutshell: We use your data to better improve the service for the user

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The information we collect from you is used to improve the service and your experience with us. We have a legitimate interest in using your information in these ways as they improve the service for the end user. Below are the ways we use your information.

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• Identify the country that you are in, so we can show you product which are available to you, and not show you products which are unavailable to be sent to your country.

• We also track your currency preference for the same reason.

• Provide customer service

• Send you service or support messages, updates, security alerts and account notifications

• Collect browsing information so we can tailor our communication to you, should you be opted into our email marketing.

• Use browsing data to better target our advertising across Google and Facebook

c) Choices you have about your data

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In a nutshell: We allow full control over how your data is used. We provide the tools to restrict how much of your data we process or if you want it deleted all together.

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Personal Data

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You can modify your personal data (First name, Last name, Address) in the My Account section of the website. Having an account with us is not compulsory so if you choose to not have this data stored with us, then you can simply not make an account with us. The only time your personal data will be stored is outlined in this policy in section a.

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How and when we share information

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It is necessary to share and transfer data, both internally and externally. Below are the ways in which we do this:

Stripe Pay / PayPal

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When you purchase from MeBritishPiesInc, we share information with StripePay and PayPal which is necessary for you to make your purchase.

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Google Analytics

We have legitimate interest in analysing our websites performance (such as number of visitors and transactions within a given day) to improve our service.

Operational software

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For MeBritishPies to function as a service, information needs to be transferred internally. For example, if Joe Bloggs makes a purchase on our website, the details of the purchase are sent to our warehouse, so the order can be completed.

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Facebook

We may use some of your information to create lookalike audiences on Facebook, to prospect for more customers who might like MeBritishPiesInc's service.

Law Enforcement or Government Agencies

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We only share information if we believe the disclosure is reasonably necessary to comply with a law, regulation or legal request.

d) How long we hold your information

We hold your information only so long as we need it to provide our service to you. We will hold your transactional information for up to 5 years for tax/auditing.

e) Our policy on children’s information

You need to be over 18 to use this service.

Website terms of use

These terms and conditions apply to your general use of this website www.mebritishpies.com and any e-mail correspondence between us and you. Your use of the website indicates your acceptance of these terms, which are issued by MeBritishPiesInc. If you do not agree with any of these terms and conditions, you do not have permission to continue using the website and should leave it immediately. The use of your data is governed by our Privacy Policy. Your purchase of products from this website is governed by our Sale Terms.

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Your use of this website

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1. You must not use this website inappropriately or in contravention of any laws. In particular you agree not to distribute, upload or publish any material or files that might:

   1. be considered defamatory, inaccurate, threatening, offensive, indecent or calculated to incite hatred;

   2. constitute a breach of confidence, infringe copyright or any other intellectual property right, privacy or any other right of a third party; or

   3. contain viruses or other harmful features, programs or devices.

2. You are responsible for the accuracy of any information you submit to the website.

3. Any information you provide to us is in accordance with the terms of our Privacy Policy.

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Passwords

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1. You agree to keep any password used on this website confidential. You agree that we will not be responsible for any activity on this site resulting from a third party gaining access to your password.

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Intellectual property

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1. All web site design, text, photography, graphics and their selection and arrangement, unless otherwise indicated, are Copyright © 2020 MeBritishPiesInc , all rights reserved.

2. Trade marks used on this web site are the property of their respective owners. These trade marks are protected by law and you may not use these trademarks.

3. You are not permitted to use any of our copyrighted material or trade marks in any way. If you do so without our written consent we will have a right of action against you in law for copyright and/or trade mark infringement and you must remove such material with immediate effect.

4. You are not permitted to modify the content of this website in any way.

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Links

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1. Any links from this website to other sites are provided solely for your convenience. We are not responsible for the direct or indirect consequences of you linking to any other web site. We are not responsible for and have no control over the content of any external sites, and the provision of a link is not an endorsement of any other site or its contents.

2. You may only create a link to this website on the basis that you link to the homepage and on the condition that you do not imply that we are endorsing any products or services other than our own, that you do not misrepresent your relationship with us or present any false information, you do not use any trade marks displayed on the Website without their owners' express written permission, and your website does not contain material which is distasteful, offensive or infringes any rights of any person.

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Alterations

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We may alter this site and these terms, conditions and disclaimers at any time.

Disclaimer

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1. We do not make any representation or give any warranty or other assurance (and all such warranties, terms and representations that might otherwise apply by operation of law, practice or otherwise are hereby excluded to the fullest extent permitted) as to:

   1. the operation, quality, timeliness, reliability, usefulness or functionality of this website or any information on this website;

   2. the availability of this website. Access to this Website may be interrupted, restricted or delayed for any reason and at any time (for example, to enable changes to be made);

   3. the compatibility or performance of this website with (or its effect on) your computer equipment;

   4. this website being free from errors, defects, viruses or other harmful features, programs or devices;

   5. the accuracy, completeness, suitability, timeliness or fitness for any particular purpose of any content on this website or accessed through a link on this website.

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Limitation of liability

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1. We are not liable for and disclaim to the fullest extent permissible under any applicable law all liability and responsibility in connection with the use, inability to use or the results of use of this website for any amount or kind of loss, damage, expenses, costs or liability that you or any third party may suffer, including without limitation any direct, indirect, punitive, special or consequential loss or damage or any loss of income, profits, anticipated savings, goodwill or data whether arising in tort, contract, operation of law or otherwise. This limitation does not apply to your purchase of products via this website, which is governed by our Sale Terms.

2. If any of these terms and conditions would otherwise be held invalid, the invalid term or condition shall be interpreted as applicable only to the extent permitted without being invalid and the remainder of the terms and conditions shall not be affected.